HOWEVER, the HVAC system is INSANELY loud. Heavy machinery operating wouldn't be this annoying. And we left the room in the late morning, and housekeeping didn't clean the room after we left.
My family and I stayed at this location during hurricane Irma. The first night was fantastic. We paid an additional fee for access to the M club lounge, and were very satisfied with the food and service provided. The second night however completely changed my view of this hotel. The M club lounge was shut down, due to a platinum member complaining of children creating an atmosphere that was not as relaxing as she expected. I visited this hotel with my 2, soon to be 3 year old daughter. The pool was closed the entire duration of my stay. Every restaurant, attraction, or distraction within at least 50 miles was shut down. There was no where to go. The hotel then shut down the restaurant. The only food option available for our second day was a buffet. This buffet consisted of undercooked pasta, crushed tomatoes, dry bricks of baked chicken, unseasoned and undercooked vegetables, and a salad option, which was just spinach leaves and dressing. This was not complementary. $21.95 a person, $16.95 for a child. I watched mother's cry in the hotel lobby. This situation, that so many families were thrust into, was made worse by bad decisions by people entrusted to insure a good experience. There are many more complaints about my experience I would love to share. I gave this property many opportunities to make this right. I never asked for a refund or additional rewards points. I simply wanted an apology. Instead my wife received an email from the general manager of this property. He got my wife confused with a different complaint regarding a breakfast voucher and offered reimbursement for the breakfast, granted we could provide proof of purchase. I let all of this go, until I read other reviews of this property. Every review, whether positive or negative, is responded to. I ask that everybody read these responses. They are automated responses, sent by this property to create an illusion of customer service and compassion that does not exist. I took every possible path to contact the managers of this property about my concerns, and received no satisfactory response. This property does not exhibit the qualities that Charleston is known for. I have stayed at many Marriott hotels and been blown away. This not a Marriott hotel, regardless of what flag flys.
My stay was good. Hotel decor is up dated. One complaint I have is the front desk not communicating with housekeeping that gold members get late check out. I was woken out of my sleep twice to explain this to house keeping.
Nice clean room that is nicely decorated. Shower is really great.
Modern style rooms. Rather small, tight rooms. There was mildew in the corners of the sink. The A/C noise level is acceptable. The refrigerator is so small I couldn't fit everything from my small cooler bag in it - it only holds a few small items and has no freezer section to re-freezer ice packs as far as I can tell - either that or the panel to it was frozen shut. Bathroom is very modern and it has sliding glass doors on the shower instead of a tub with a curtain,and it has hand-held shower heads! Room seems clean and the beds are comfortable. Food is expensive but that's no surprise considering the nightly rate to stay here (which is expensive). Haven't tried the bar, the pool, or the restaurant here yet.
The refrigerator won't hold anything larger than bottled or canned drinks.
Excellent place to stay overnight. Friendly staff and nice facilities. Has a nearby outlet for shopping and multiple locations to eat out. Will definitely stay at again if ever in the neighborhood.
North Charleston Marriott is a US Lodging based in North Charleston, South Carolina. North Charleston Marriott is located at 4770 Goer Dr, North Charleston, SC 29406, USA.
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