In the morning I noticed there were only two sets of towels in the room. Went to "breakfast", which was supposed to be served from 6:00am to 9:00am and there was zero food except for a few granola bars. As well as the the coffee was completely out. Not to mention the random girl who was passed out in the breakfast room.
The kitchen is dirty and I still don't have the advertised cooking utensils that I've requested twice. The breakfast is a joke, and the fitness center is disappointing.
Oh where to start... Stayed on the first floor in disability accessible room. It was a nice size with a double size bed and a pullout bed. First thing was that there were no linens for the pullout bed. I called the front desk and insisted I come to retrieve it instead of delivering it to my room.
Given the number of other hotels in the immediate vicinity, I would not stay here ever again nor recommend it to anyone. The price wasn't too bad for a hotel, but for this place it wasn't worth it. Plus everything else was was just too much of a hassle.
If you are ever prompted to select this hotel - RUN! This is NOT an exaggeration. I should have known better when we pulled up to the property and saw the HIRING sign that we would be in for trouble. Upon arriving at the property around 1:00 am, visibly tired from our trip, we were frustrated to find that our room did not appear to be ready. There were no sheets on the pull out bed (or in the closet), no remote controls for the tvs, the phone did not work, ROACHES and no trash can. I was taken aback when I went to the front desk and was told to take the trash can back up with me! Finally, when we were told that we would have to pick up towels every day after 1 pm, we check out!
So to sum it all up. The staff is not helpful, the rooms are barren/missing essential items, the breakfast is nonexistent and overall not super clean.
Even though there were many other problems at this hotel I at least felt safe here and the room was clean. I wasn't anywhere near feeling so disgusted that I would have to leave and find somewhere else to stay.
The room had a kitchenette but oddly had no dishes or even utensils. Also there was only one trash can in the entire room. Also the AC unit was kind of dirty.
I strongly recommend never going to this place!!!! It is a huge waste of money for so many reasons. Beds are horrible, rooms are dated and smell. I had to ask for more towels but was made to go upstairs and trade in the old ones. It was so expensive to stay there and not worth what was spent. There was no breakfast other than grab and go items which they did not keep stocked. If you didn't get down there early, oh well, you just weren't getting anything. I've stayed in much nicer places that were cheaper and offered a lot more. I was so disappointed and will never stay there again. The staff is ok, but management didn't offer much more than a half assed apology. I hate it wasted money at this place.
To top it all off, before we left I used the bathroom just off the lobby. The door didn't lock and it was extremely dirty. There was toilet paper on the floor, pee on the toilet seat and of course no soap.
Last minute change of plans so i booked this room. Fair price especially so close to Tanger Outlets. Offered as 2 queens but beds were full size. Comfortable beds with plenty of pillows. Enjoyed the actual bathtub. There were no kitchen plates/utensils only a note to request from front desk. Bathroom had towels but no supplies (shampoo, hairdryer, etc.) Overall clean with friendly staff easy check in and check out process
The only positive things I can say about this hotel is that the room was relatively clean, the bed was pretty comfortable, it was in a safe location.
Next, there was no TV remote in the room. I called down to the desk and this time they brought it down to my room, but it wasn't programmed. Thankfully I Googled how to program that remote and I was able to figure it out.
Extended Stay America Charleston Airport is a US Lodging based in North Charleston, South Carolina. Extended Stay America Charleston Airport is located at 5045 N Arco Ln, North Charleston, SC 29418, USA.
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