I will never buy anything else from zales. I bought my fiance's engagement ring from here. The day I proposed to her there was a diamond missing. OK we can get it fixed. Take it back to have it fixed. Waited weeks to get it back. The waiting was not the issue. The fact that after waiting that long after getting the ring back, three days later the same diamond came out. So we take it back only to wait even longer this time because there going to do a full inspection on the ring. Only to receive it back and it fall right back out. So we go back again. This time they tell us there going to build us a new ring, so we wait for the new ring. I get a phone call that the new ring is in. I tell my wife and she drives down there to get there and it be a totally different ring than what we originally had. They ended up telling us that they don't make the ring anymore. They have done very little to make sure there customer is taken care of, especially with all the headache that we have been through and all the trips to the store we have taken which is about 40-45 min. One way
Bought a ring from there 2014 a week before we got married there was a diamond missing. They swapped out the ring for a new one. And a few months later the diamond fell out that ring. I got that ring fixed 10 times we have only been married for 2 years at that point ... I went in and talked to a manager and he let us pick out another set for the same price we paid. This new one is holding up
I will never spend money here! I DON'T appreciate being racially profiled by 2 Zales employees today. Went to look at a wedding mens/women's wedding ring set and the first racist white female behind the counter helped but was hesitant when I asked her how much. Then a second racist white female came over and we noticw the fact that the second racist female left her jewelry cabinet open and why does it take 2 white females who are either obviously racist or have a problem with inter racial relationships. Well we are married and wont be buying anything from there.
Zales is a US Jewelry Store based in North Charleston, South Carolina. Zales is located at 2150 Northwoods Blvd, North Charleston, SC 29406, USA.
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