Terrible customer service. I scheduled an appointment with their websites online tool for 4:30pm. I got email confirmation of their acceptance. I arrived 5 minutes early to the appointment only to have two guys sitting around chatting and making me feel like I am inconveniencing them with my potential business. The end result was an explanation that their store hours are incorrectly listed and i would need to come back before 4:00pm to get an estimate. All i wanted was a ball park quote to get one door painted.
I paid over $2,600 to have my truck repainted. Had to take it back 3 times for them to fix my paint. Still has blemishes all over it. Went to the store in West Ashley where the owner of both stores work. And he still would not have them fix the problems. The manager at the Dorchester store is very unprofessional would not explain why she would not fix the blemishes. Was very rude. They painted over dirt. I would not recommend anybody go to either store unless you want to waste your money and time. They will not honor their work or their warranties. I now have to take my truck to another auto body shop to have them fix what was wrong.
Cheap, but customers service is horrible, when for an estimate and guy wanted to hug the whole, check from insurance, and try to suck me in to getting more money for me, when he was only getting more money for him.
And refuse to give me an estimate after I asked to only give me the estimate for the damage that I wanted to repair, only.
Update: I have filed FOUR formal complaints with Maaco and still NOTHING. I'm now filing a complaint with the BBB and taking legal action. This place is AWFUL. They do not deserve to be in business
HORRIBLE...WORST EXPERIENCE EVER!!!! So bad, it's almost unbelievable.! Manager, Quartreal is unprofessional and dishonest. Maaco had my car for SEVEN weeks (supposed to take 7-10 days) for repairs after a wreck. Got my car back after seven weeks and the back door won't open, the tint is off my back window (one window without tint!!), they broke the wood grain door handle and super glued it back then he tried to tell me it was broke when I dropped it off. I got pictures from the insurance adjuster of my car before they repaired it and I took pictures the day I picked it up. I have filed a formal complaint with Maaco and the Better Business Bureau. I should have trusted my gut instinct and took my car elsewhere but I've had work done at other Maaco's in the past without any problems. I wish I could post pictures with this review....you wouldn't believe it. If you take your car here, you WILL REGRET IT! STAY AWAY FROM THIS PLACE!!!!!! Not worth it to save a few bucks!! Pictures have been added!!
Mickey, the manager, is a strait shooter. Knew exactly what needed to be done to get my car looking great again. Gave me a great deal and his team did an excellent job painting my car... I was blown away. If your car needs painting, I would highly recommend giving Mickey a call.
Maaco Collision Repair And Auto Painting is a US Car Repair based in North Charleston, South Carolina. Maaco Collision Repair And Auto Painting is located at 5786 Dorchester Rd, North Charleston, SC 29418, USA.
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