This establishment just open and needs to be shut down for new management. This staff name James and this location is ruin the franchise name and company. I was checked in from the scanner myself on 10/1/17 at 11pm. I was in the middle of my treadmill running for 10 minutes. The staff James approached to me asked me for my membership card and took my key to the counter while I still running on the treadmill. He waved me over and said my card was not activated and froze. I don't even know why, I have been going here many times since northwood location under renovations. I had not any problems to checked in. What's so big deal about this after I already checked in and started work out. He told me that I could not work out tonight due to my account froze due to my home club under construction. Unless I showed him last payment of planet fitness from my bank account. I showed him my last withdraw was on 8/17/17 from my BOA apps on my phone. He replied don't show me your email. And became very aggressive. He might have some anger issues to work at the customer service front desk. I said I'm not showing you email it's my bank apps show my payments. I have found out from corporate office even my account froze, I can still be able to use any gym. Because this Is the courtesy for those members who got interrupted during the renovation of my home club. This is dumbest staff I have ever seen. Very unfriendly very unprofessional. He said I won't be able to work out anymore tonight. He did not want to see the payment no more. He is like a king or like a owner of that business can do whatever he want. I got really pissed off. He told me to leave, but I'm not leaving because I came all the way 20 miles round trip for 10 minutes work out. It ruined my days. So he called cops to kick me out. I said I want to complaint this staff. But I had to waited until next day. No manager on duty at midnight. I think he should let me finish work out tonight and call the company to restore froze next day. This was a stupid decision to kick customer out. I'm just a normal member who just come here to work out. Follow the rules. I do not breach of the gym policy. This staff needs to get fire. Very unfriendly environment. I was just came here to work out. Not came here to hurt anyone or do any crime. Call the cops kick me out just don't make no sense. That was most embarrassing moment in my life. It's not gonna hurt or damage anything for 2 hrs work out. Overall it was very terrible experience.
Easier to get to from home and easier to get to from work!
Great atmosphere and great staffs!!! The trainers are absolutely wonderful and will work with you to ensure that you are getting the maximum benefits of doing the exercies.
I have been a member for a few months now, and the experience has been 100% positive.
Great location! Trainers are very knowledgeable and helpful!
Wonderfully Located.
Location! Location! Location!
Planet Fitness is a US Gym based in North Charleston, South Carolina. Planet Fitness is located at 5060 Dorchester Rd, North Charleston, SC 29418, USA.
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